Delete your account

A Birge account is deleted in one of two ways.

In the app: Profile → Delete account. The account is deleted at once.

Without the app: write to support@birgeapp.com with the subject «Delete account». Say how you signed in — Apple or Google (the email at the provider) — and the phone number, if one is linked. We make sure the account is yours — by a reply to the same address or a code to the number — and delete it within 3 working days.

What is deleted. The account is anonymised: the name and other identifying fields are erased, the phone number is released, sessions are revoked; the Apple and Google links, push tokens, notifications and saved searches are deleted, as are your listings, flats, photos, swipes, likes, applications, blocks and verification materials.

What remains (section 8 of the Privacy Policy):

• the conversation on the other person's side — without your name («Deleted user»), including the messages you wrote to them;
• reports with a copy of messages as evidence — until the decision on the report and 1 year after it;
• the moderation audit log — 2 years;
• purchase records (voided) — at least 5 years, the period the law of the Republic of Kazakhstan requires for accounting documents;
• usage analytics (PostHog) — 12 months; the events are pseudonymous and linked to no one after deletion; on request to support@birgeapp.com we erase them at PostHog;
• crash reports (Sentry) — 90 days.

Want to remove only a listing that Birge itself posts with your number? That is described under Support.